Terms & Conditions Surga22 – The Complete Platform User Guide

Welcome to surga22. This Terms & Conditions document constitutes a legally binding agreement between you ("User" or "Member") and surga22 ("Platform," "We"). By accessing, registering for, or using any service provided by surga22, you confirm that you have read, understood, and agree to be bound by all terms set out in this document.

Surga22 is an online entertainment platform offering casino games, Sports Betting, lottery, and a variety of other digital entertainment to eligible users. We are committed to providing all surga22 members in Malaysia with a safe, fair, and enjoyable gaming experience.

By accessing surga22.ws or any associated application, you expressly agree to these Terms & Conditions, together with surga22's Privacy Policy and Responsible Gaming Policy. All three documents are to be read together and form the entire agreement between you and surga22.

These terms apply to all surga22 platform users regardless of how they access it — whether via desktop browser, Android smartphone, iOS device, or any other technology that supports access to our platform.

• Acceptance of these terms is a mandatory requirement for using any surga22 service.
• These Terms take effect from the date you first register or access the surga22 platform.
• Surga22 reserves the right to update these Terms at any time with reasonable notice to members.
• The latest version of these terms is always available at surga22.ws/terms-conditions.

To register and use surga22's services, you must meet all of the following eligibility criteria without exception. surga22 reserves the right to request proof of eligibility at any time and to suspend or close any account found to be non-compliant.

The surga22 registration process is designed to be quick and straightforward while maintaining platform security and integrity. You are required to provide accurate, truthful, and complete information when registering.

• You are solely responsible for maintaining the confidentiality of your surga22 username and password.
• Do not share your login credentials with anyone, including family members — each account is for a single user only.
• Surga22 reserves the right to request identity verification documents (KYC) at any time, including a copy of your MyKad and proof of address.
• Accounts that have been inactive for 12 consecutive months may be subject to a maintenance fee or automatic closure.
• You must notify surga22 immediately if you suspect your account has been accessed without authorisation.
• Surga22 is not liable for any losses resulting from your failure to keep your account credentials confidential.

The KYC (Know Your Customer) process is part of surga22's commitment to preventing money laundering and protecting the security of all members. Your cooperation in this process is greatly appreciated and is required for withdrawals to be processed smoothly.

Surga22 supports a wide range of local Malaysian payment methods for the convenience of our members. All transactions are processed through secure, encrypted payment channels.

Payment methods accepted by surga22:

• E-Wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow (bank account, ID, phone number)
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks

Surga22 is committed to processing all legitimate withdrawal requests promptly and efficiently. Please review the following withdrawal terms and procedures before submitting a request.

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals must be made to the same payment method used for the deposit (same-source principle).
• KYC verification must be fully completed before your first withdrawal can be approved.
• Processing times: e-wallets (Touch 'n Go, GrabPay, DuitNow) — 5 to 30 minutes; FPX online banking — 1 to 3 business days.
• Surga22 reserves the right to place a hold on withdrawals for up to 72 hours for security investigation purposes.
• Bonus funds that have not met the rollover requirements are not eligible for withdrawal.
• Surga22 reserves the right to decline a withdrawal if suspicious activity or a suspected breach of terms is detected.

If your withdrawal is declined, the surga22 customer support team will contact you via your registered email with a full explanation and the steps needed to resolve the issue.

Surga22 offers members a variety of bonuses and promotions from time to time. Each bonus offer is subject to the specific terms stated in that promotion, and those specific terms are to be read together with these general terms.

• Welcome Bonus: Available to new members making their first deposit only. Each individual is eligible to claim the welcome bonus once.
• Rollover Requirements (Wagering): All bonuses are subject to the rollover requirements stated in the offer. Example: a RM100 bonus with a 10x rollover means you must wager RM1,000 before you can make a withdrawal.
• Validity Period: Bonuses have a validity period as stated. Expired bonuses will be automatically forfeited without further notice.
• Eligible Games: Not all games contribute equally toward meeting the rollover requirement. Slots typically contribute 100%, table games 10%, and Sports Betting is subject to its own separate terms.
• One Bonus at a Time: Only one bonus may be active at a time unless otherwise stated.
• Bonus Abuse Policy: Any attempt to abuse the bonus system — including opening multiple accounts, arbitrage betting, or coordinating between accounts — will result in the closure of all associated accounts and the freezing of funds.

All games available on surga22 — including slots, Live Casino, table games, Sports Betting, fish shooting, and lottery — are subject to the specific rules stated within each game's interface. Those specific rules form part of these terms.

• All game outcomes generated by surga22's RNG (Random Number Generator) system are final and cannot be disputed.
• For Live Casino, the outcome announced by the dealer is final once the round has closed.
• In the event of a technical disruption during an active game round, surga22 will refund the wager amount to your account.
• Sports Betting: the odds displayed at the time you confirm your bet are the applicable odds — not the odds at the time the match kicks off.
• Surga22 reserves the right to void sports bets placed after an event has started due to data delays.
• The use of automation software, bots, or automated betting systems is strictly prohibited.

Keeping your account secure is a shared responsibility between surga22 and you as a member. surga22 provides banking-grade security infrastructure, while you are responsible for safeguarding your own access credentials.

Activities strictly prohibited on surga22:

• Opening or operating more than one account (duplicate accounts).
• Sharing your account with any other individual, including a spouse or family member.
• Using a VPN, proxy, or any other technology to conceal your actual location.
• Attempting to hack, damage, or interfere with surga22's systems in any way.
• Using a credit card, bank account, or e-wallet that does not belong to you for transactions.
• Colluding with other players to manipulate game outcomes.
• Engaging in money laundering or any financial activity that violates Malaysian law.

Surga22 cares about the well-being of every member. We believe gaming should be a source of fun and entertainment, not stress or financial hardship. As part of this commitment, surga22 provides a comprehensive set of self-control tools.

• Self-Deposit Limit: You can set your own daily, weekly, or monthly deposit limits through your account settings.
• Session Time Limit: A time reminder feature is available to help you keep track of how long you spend on the platform.
• Cooling-Off Period: The option to suspend your account for anywhere between 24 hours and 30 days is available at any time.
• Self-Exclusion: Members who feel they have a gambling problem may apply for long-term self-exclusion — surga22 will honour such requests in full.
• Minor Protection: surga22 employs a strict age verification system and encourages parents to install parental control software.

If you or someone you know needs help with a gambling problem, please reach out to the surga22 support team or seek professional assistance. Your well-being takes priority above all else.

All content on the surga22 platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of surga22 or its content providers and is protected under Malaysian and international intellectual property laws.

• You are not permitted to copy, redistribute, modify, or republish any surga22 content without prior written consent.
• The name "Surga22," its logo, and all associated trademarks are the exclusive property of surga22.
• Game providers such as Pragmatic Play, Evolution Gaming, and PG Soft retain all intellectual property rights over their respective games.
• Unauthorised commercial use of surga22's content may result in legal action.

The surga22 platform is provided "as is" without any express or implied warranties unless otherwise specifically stated in these terms. That said, surga22 always strives to maintain the highest achievable level of platform availability and accuracy.

• Surga22 is not liable for any direct or indirect losses arising from technical disruptions beyond our control.
• Surga22 does not guarantee that the platform will be free from interruptions, errors, or viruses at all times.
• You are solely responsible for all betting decisions you make on the surga22 platform.
• In the event of a technical error that generates an invalid win, surga22 reserves the right to void the transaction in question.
• Surga22's maximum liability in any situation shall not exceed the total amount you deposited in the 30 days prior to the date of the claim.

Surga22 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at our sole discretion. All changes take effect immediately upon publication at surga22.ws/terms-conditions.

• Surga22 will endeavour to provide advance notice of material changes via your registered email address.
• It is your responsibility to review these Terms periodically to stay informed of any changes.
• Continued use of the platform after any amendments constitutes your acceptance of the revised Terms.
• These Terms are governed by Malaysian law, and any disputes shall be resolved through mutually agreed dispute resolution channels.
• If any provision of these terms is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.